Qtrac Queue Management Software Pricing (2024)

A “location” in the context of Qtrac licensing is defined as any distinct operational unit within an organization that independently manages its queues, services, employees, check-in systems, and dashboards. A location is characterized by:

1. Operational Autonomy: The unit should have a degree of operational independence, particularly in how it manages queues and customer interactions. This includes having its own management for schedules, employee roles, and service offerings.
2. Physical or Logical Separation: The unit should be physically distinct (e.g., separate floors, buildings) or logically separate (different departments within a larger entity) where each unit operates independently.
3. Dedicated Resources: The unit should have dedicated resources, such as staff and technological infrastructure, which are not shared with other units without significant logistical coordination.
4. Custom Service Logic: If the business logic, such as customer flow, service types, and handling procedures, varies significantly from other units within the same organization, it qualifies as a separate location.

Each plan includes our standard support program which includes:

• Dedicated live help-desk team available via telephone, chat, email from 06:00 PST to 18:00 PST Monday through Friday.
• 24/7 network and application monitoring.
• Access to quarterly help-desk reports including SLA success, common tickets, training opportunities, issue/resolution analysis.

For more information, learn about our service level agreement here.

All plans include 4 hours of the Qtrac® “train the trainer” program. This will train your staff on all the core elements of the platform such as serving customers from the queue, managing appointments, adding customers to the queue, and advanced features. We also train your administrators how to configure Qtrac® and utilize reports. We are never shy to provide follow up training if we feel you could use a helping hand.

For enterprise plans, contact us to learn more about training and adoption strategies.

Appointments are pre-booked visits made online. When these customers arrive, they join the virtual queue and are prioritized based on their appointment time.

Virtual queues allow walk-in customers to join a digital waiting line depending on their reason for visit.

Managing appointments and virtual queues in one place makes your staff’s lives so much easier! Contact us to learn more.